+ + + CUSTOMER INFORMATION + + +
➳ D E L I V E R Y
There is FREE Delivery on all UK Mainland orders, via Royal Mail. It will require a signature on receipt. There is also the option to collect from our shop/studio in Brighton between Tuesdays - Saturdays.
All our jewellery is made to order and will be dispatched within 14 days, or 21 days for Goldsmith Hallmarking.
If you require your jewellery to be made urgently please call or email us and we'll endeavour to meet your deadline - if we can, you will be required to select 'Express Shipping' (£7.50) at check out.
We DO ship Internationally. The cost is £8.50 (approximately €9.60, USD $11, AUD $14.50) *No Custom charges on orders under US $800 and AUS $1000.
➳ S I Z I N G
We are able to send out ring-sizers free of charge. The customer is responsible for giving us the correct ring size - any amendments after purchase is subject to an amendment/labour fee (from £30 - £60). Sizing a bangle, bracelet or necklace is from £20-£40. Plus the return postage.
➳ J E W E L L E R Y C A R E
We use various materials - Silver, Silver (oxidised), 9-18ct Gold and Gemstones. Our designs are finished to look overtly hand hewn and skilfully weathered, which gives our pieces longevity.
All jewellery, whether in 24ct Gold vermeil, Silver satin or plain matt, it will tarnish over months and years without proper care. Gold vermeil in particular can fade to Silver within 3 - 12 months depending on where it is worn and how it is maintained. Please take your jewellery off when you go to the gym or when applying creams, perfumes and lotions as this will effect your jewellery. Avoid wearing your jewellery in wet places i.e. – the shower/ pool/ sea or when you are washing the dishes. We recommend you store your jewellery in a cloth, acid free tissue paper or jewellery box when you are not wearing it.
The simplest way to clean your silver jewellery, is to use soft wire wool or warm soapy water and a very soft bristle brush then rinse well (please note: oxidised silver should be left as a dark finish). Gold vermeil will eventually fade to dull gold if you do not store it away carefully, or wear away to silver if you try to clean it with something abrasive or if it is rubbing against another surface. Gold Vermeil is 'affordable Gold' using sterling Silver coated with Gold, both metals are precious and hold value. We do not use the term “Gold Plate”, which tends to be a light layer of Gold over a base metal such as copper or brass which is non precious.
We offer a Gold vermeil replating service from £15 per item plus postage.
➳ E A S Y R E F U N D / E X C H A N G E
We are happy to refund jewellery within 14 days of receipt (minus the postage if applicable) and exchange options are available within 21 days of receipt. This does not apply to earrings for hygiene reasons. Please email us to arrange a return. Quote your name, address, details of the product and the reason for an exchange or refund please. Item/s must be sent back in it original, unworn condition using a Recorded Delivery service. For *Personalised* pieces, refund and exchange are not available unless faulty.
If your delivery has been delayed, then please contact us and we will provide you with the tracking number.
We cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international items) – this is when the Royal Mail classes items as being lost.