+ + + CUSTOMER INFORMATION + + +
➳ G I F T W R A P
Available here for £3.50 please add to your cart. Your order will arrive in a luxury box, wrapped with our signature wax seal and hand written note.
➳ D E L I V E R Y
There is FREE Delivery on all UK Mainland orders, via Royal Mail. It will require a signature on receipt. There is also the option to collect from our shop/studio in Brighton between Tuesdays - Saturdays.
All our jewellery is made to order and will be dispatched within 14 days, or 21 days for Goldsmith Hallmarking.
If you require your jewellery to be made urgently please call or email us and we'll endeavour to meet your deadline - if we can, you will be required to select 'Express Shipping' (£7.50) at check out.
We DO ship Internationally. The cost is £10 (approximately €11, USD $14, AUD $18).
➳ S I Z I N G
We are able to send out ring-sizers free of charge. The customer is responsible for giving us the correct ring size - any amendments after purchase is subject to an amendment/labour fee (from £30 - £60). Sizing a bangle, bracelet or necklace is from £20-£40. Plus the return postage.
➳ J E W E L L E R Y C A R E
To best maintain your jewellery, take your jewellery off when you go to the gym or when applying creams, perfumes and lotions. Avoid wearing your jewellery in wet places i.e. the shower/ pool/ sea or when washing the dishes. We recommend you store your jewellery in a cloth, acid free tissue paper or jewellery box when you are not wearing it.
Our plated jewellery are 100% precious metal (as oppose to base metal) and hold value - Gold vermeil, Oxidised SIlver or Rhodium finishes can fade within 3 - 12 months depending on where on your body your jewellery is worn and how you maintain it. For example rings are first to fade as you are always using your hands. It is important not to clean plated jewellery and use the guide above. We offer a replating service from £3+ for small touch ups, £10 - £30 for full dip solution.
The simplest way to clean solid precious metal items with and without gemstones, is to use warm soapy water and a very soft bristle brush then rinse well under water.
➳ E A S Y R E F U N D / E X C H A N G E
We are happy to refund jewellery within 14 days of receipt (minus the postage if applicable) and exchange options are available within 21 days of receipt. This does not apply to earrings for hygiene reasons. Please email us to arrange a return. Quote your name, address, details of the product and the reason for an exchange or refund please. Item/s must be sent back in it original, unworn condition using a Recorded Delivery service. For *Personalised* pieces, refund and exchange are not available unless faulty.
If your delivery has been delayed, then please contact us and we will provide you with the tracking number.
We cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international items) – this is when the Royal Mail classes items as being lost.